Privacy Policy

Last updated: 1 November 2024

1. Who We Are

OlympusVault Limited ("OlympusVault", "we", "us", "our") is a New Zealand-registered company operating a mythology collectibles merchandise business. Our registered address is Level 3, 22 Customs Street West, Auckland CBD, 1010, New Zealand.

Contact us for privacy-related matters: supp@olympusvault.com

2. Information We Collect

When you place an order or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, postcode)
• Order details (items ordered, quantities, special instructions)
• Communication records (emails or messages sent to us)

We do not collect financial information such as credit card numbers, bank account details or payment credentials. All transactions are completed in cash upon delivery.

We may automatically collect basic technical information when you visit our website, including IP address, browser type, pages visited and time spent on the site. This is used solely for website performance and security monitoring.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your merchandise orders
• Contacting you to confirm order details and arrange delivery
• Responding to your enquiries and customer support requests
• Improving our website and services
• Complying with our legal obligations under New Zealand law

We will not use your personal information for direct marketing without your explicit consent.

4. Legal Basis (Privacy Act 2020)

OlympusVault operates in accordance with the New Zealand Privacy Act 2020 and its 13 Information Privacy Principles. In particular:

• Principle 1: We collect information only for a lawful purpose directly related to our merchandise business functions.
• Principle 3: We inform you what information is collected and why at the point of collection.
• Principle 5: We take reasonable steps to protect personal information against loss, misuse or unauthorised access.
• Principle 10: We only use your information for the purpose it was collected unless you consent otherwise or law requires it.
• Principle 11: We do not disclose your information to third parties except as described in this policy.

5. How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Delivery staff: Our contracted delivery team receive your name, address and phone number solely to fulfil your order.
• Legal authorities: If required by New Zealand law, court order or regulatory authority.
• Service providers: Trusted technical service providers who assist in operating our website, subject to strict data confidentiality agreements.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable New Zealand law. Order records are typically retained for 7 years for accounting and legal compliance purposes. After this period, personal data is securely deleted or anonymised.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise these rights, contact us at supp@olympusvault.com. We will respond within 20 working days as required by the Privacy Act 2020.

8. Cookies

Our website uses cookies to improve user experience and analyse site performance. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Age Restriction

OlympusVault is intended for users aged 18 and over. By using our website, you confirm that you are at least 18 years of age. We do not knowingly collect personal information from persons under 18. If we become aware that a person under 18 has provided us with personal information, we will delete it promptly.

10. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include SSL encryption for data in transit, restricted access to personal data and regular security reviews.

As we do not process online payments, your financial information is never transmitted to or stored on our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact & Complaints

For privacy enquiries or complaints, contact us at:

• Email: supp@olympusvault.com
• Phone: +64 9 887 4420
• Post: Privacy Officer, OlympusVault Limited, Level 3, 22 Customs Street West, Auckland 1010, NZ

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or call 0800 803 909.

This Privacy Policy applies to OlympusVault Limited (New Zealand Company). It was last updated on 1 November 2024 and is compliant with the New Zealand Privacy Act 2020.